Internet
What is wireless internet?
Wireless internet is high-speed internet delivered wirelessly from a central tower or hub using radio signals. These signals originate from a structure connected to a fiber backbone and are transmitted across long distances to customer homes and businesses. This allows WISE Wireless to reach customers in valleys, rural areas, and hard-to-wire regions that traditional cable or fiber providers often miss.
Why is wireless better?
Wireless is better because we can deliver reliable high-speed internet to remote and underserved areas without relying on underground or pole-based infrastructure. We can reach last-mile locations where other providers can’t, ensuring everyone has access to fast and dependable service—no matter where they live.
How do I change my Wi-Fi password?
To change your Wi-Fi password, please reach out to our support team at [email protected] or submit a ticket. We’ll help make the update for you remotely.
Why isn’t my internet working?
First, try basic troubleshooting. Unplug your PoE adapter (small black or white box plugged into the wall), wait for 2 minutes, then plug it back in. Also restart your router. If this doesn’t restore service, please submit a support ticket or email us directly.
Why isn’t my Wi-Fi signal very strong?
Wi-Fi signal strength can be affected by distance from your router, thick walls, metal objects, and even microwaves. Try moving closer to the router or minimizing obstructions. If issues persist, consider adding a Wi-Fi extender or contacting support for a site evaluation.
Why does my Wi-Fi seem slow?
This can be due to weather interference, high usage (like multiple people streaming), or router issues. You might also be on a crowded Wi-Fi channel. We can help troubleshoot and determine if a package upgrade or router change is needed.
What causes my device to show lower speeds when running speed tests?
Speed tests measure available throughput at the time of testing. If other devices are using bandwidth (streaming, downloads), your results may appear lower. For the most accurate test, use a wired connection with all other devices paused or turned off.
Do I own the router?
No, WISE Wireless provides and maintains all equipment, including your router. This ensures you always have up-to-date and fully supported gear for the best performance.
Can I move the router myself?
No. Routers are placed in strategic locations to ensure optimal coverage. If you’d like to reposition your equipment, please contact our support team. We’ll evaluate the new placement and assist you with the move.
Phone
What is VoIP phone service?
VoIP (Voice over Internet Protocol) phone service lets you make phone calls using your internet connection instead of traditional copper phone lines. With WISE Wireless, you get crystal-clear calling, modern features like voicemail-to-email, and reliable service over your existing wireless internet connection.
Will my phone go out if my internet goes out?
Yes, since VoIP relies on your internet connection, your phone service may temporarily stop during an internet outage. However, many customers choose to forward calls to their mobile phone during such events for continued accessibility.
Will my phone go out if there is a power outage?
Yes, unless you are using a battery backup or uninterruptible power supply (UPS). We recommend using a backup power source to keep your VoIP equipment running during short outages.
Can I keep my current phone number?
Yes! We can port your existing phone number to WISE Wireless VoIP service. Just let us know during signup and we’ll handle the transfer from your current provider.
Installation
I've placed my order, what now?
A WISE Wireless representative will contact you within 24 hours to go over your order and next steps. If you have any questions before then, don’t hesitate to call us or reach out to [email protected].
What should I do to prepare for the wireless service drop?
Choose a location in your home where you'd like the router installed. Have a Wi-Fi name and password ready to provide our technician. Make sure all pets are secured or put up before the technician arrives for everyone's safety and comfort.
What can I expect on my installation day?
Installations typically take between 2 to 3 hours depending on the layout and complexity of your property. Our team will handle all equipment placement and configuration, and confirm you're up and running before leaving the site.
Billing
How do I get my bill?
Your bill will be emailed to you approximately three days before the first of each month. You will also receive a customer portal link at installation with access to view your bills online anytime.
Who do I contact if I have questions about my bill?
Contact our WISE Wireless support team at [email protected] or give us a call at 254-466-6075. We’re here to help.
Can I set up auto pay?
Yes! During your installation, you’ll receive instructions via email to set up your WISE Wireless customer portal. From there, you can enter your payment method to enroll in AutoPay. Most customers are automatically enrolled during onboarding.
Streaming TV
What is streaming TV?
Streaming TV refers to watching live or on-demand television content over the internet instead of through traditional cable or satellite services. With platforms like Hulu, Sling, YouTube TV, and others, you can watch your favorite channels using smart devices, saving money and gaining flexibility.
What is a Smart TV or streaming device? Do I have one?
A Smart TV is a television with built-in internet and streaming app support. A streaming device—like Roku, Fire TV Stick, Apple TV, or Chromecast—plugs into your TV to give you access to streaming services. If you’ve used Netflix, Hulu, or YouTube on your TV, you likely already have one.
Can I get the same channels I get now with cable or satellite?
Yes! Most major channels like ESPN, ABC, NBC, FOX, CNN, and others are available through streaming providers. Our WISE TV Bundle tool helps match you with the best provider based on your favorite channels.
I've been watching cable or satellite TV for years. Why should I switch to streaming?
Streaming gives you the same channels at a lower price, with no contracts and more control over what you pay for. You can watch on any device, anywhere, and cancel or change your subscription at any time. It’s the smarter, more flexible way to watch TV.
What is WISE TV?
WISE TV is our custom streaming recommendation tool that helps you find the perfect streaming service based on your favorite channels, budget, and household needs. It compares providers like Sling, DirecTV Stream, Hulu + Live TV, YouTube TV, and more to match you with the best fit.
How does the Find WISE TV Bundle tool work?
You answer a few questions about your household, devices, and preferred TV channels. Based on your responses, we match you with the top 3 streaming services that offer the channels you want—plus pricing, features, and sign-up links—all in one easy-to-read format.
What is the Streaming Marketplace?
The Streaming Marketplace is a resource center on our site that showcases top streaming services, available packages, support links, and device compatibility. It’s designed to help customers learn, compare, and choose the best way to cut the cord and stream with confidence.
Connecting people to people, education, health, business and more in rural communities and surrounding areas. Our wireless network comes with unlimited data, reliable speeds, and customizable solutions for every internet user.