1. Who We Are and What We Do

WISE Wireless LLC has created its website (the “Website” or the “Site”) and its WISE Wireless mobile app (the “Mobile App”) to provide an online platform (the “Platform”) (collectively Website, Mobile App and Platform are referred to herein as the “Services”) for providing information and features about the broadband services we offer.

2. Your Consent

By using any of the Services, you agree to this Privacy Policy and consent to the collection and use of information and/or data contemplated hereby. If you do not consent to the terms herein, do not use the Services. This is our entire and exclusive Privacy Policy, and it supersedes any earlier version. To withdraw consent (which can happen at any time) and have data deleted, or data corrected, please contact [email protected] or call 254-466-6075.

We may change this Privacy Policy by posting a new version of this Privacy Policy on our Website or through the Mobile App, and it is your responsibility to review this policy periodically. When we do change the policy, we will also revise the “Revised” date at the end of the Privacy Policy and may notify you or post a message on the Website and/or through the Mobile App. Your continued use of the Website or the Mobile App constitutes your agreement to this Privacy Policy, as amended from time to time.

By accessing, browsing, and using the Website or Mobile App, you agree that you have read, understood, and accept this Agreement, as may be amended from time to time. Please read it very carefully and let us know if you have any questions. If you do not agree or consent to any of the terms herein, do not use the Services.

3. Our Services Rely In Part On Information From You

Information you may provide or that we may collect from you while participating in our Services falls into two broad categories: (i) Personally Identifiable Information, and (ii) Anonymous Information. We use the term “Personally Identifiable Information” to mean any information that could reasonably be used to identify you, including without limitation your name, address, e-mail address, birth date, financial information, photograph, telephone number, location, phone or contact book data, inventory of installed apps, screen recordings, data insights based on correlation and analytics of your information collected in the Website or Mobile App, which may be used in aggregated or dis-aggregated formats to obtain trend analytics, or any combination of information that could be used to identify you.

“Anonymous Information” is information that does not identify you, and may include without limitation statistical information concerning, for example, your use of our WISE Wireless Services, behavior and technical information about your device(s), system and application software and peripherals, your access to content through our Services, or the pages on our Website or on our Platform that you visit that is gathered periodically to facilitate the provision of software updates, product support, and other Services we provide to you. We may also automatically receive and record information on our server logs from your browser, which could include your IP address, cookie information, browser information, and the page you requested. This information is not deemed by WISE Wireless to constitute Personal Identifiable Information and while WISE Wireless will not use it in a way that associates such information with you, such information may be aggregated and used to improve the Services. WISE Wireless owns this information and may use it in any manner it deems appropriate.

Please keep in mind that our Privacy Policy does not govern information you choose to exchange with other WISE Wireless Users (or other third parties), as we have no direct control over the collection or use of this information. Please use appropriate precautions in sharing your information with these third parties.

4. Personally Identifiable Information; Our Uses Of This Information

4.1 To provide our WISE Wireless Services, we may obtain Personally Identifiable Information from you. We will only share Personally Identifiable Information you choose to provide to us via the Website, Mobile App, or WISE Wireless Platform with third parties as expressly disclosed in this Privacy Policy. We will not share it in any other way and will use this information as set forth herein.

4.1.1 User Passwords. WISE Wireless Users will have a username and password, which allows them to gain access to the WISE Wireless Services.

4.1.2 Protecting Your Password. Please keep in mind that we will treat anyone who uses your username and password as “you.” We will provide this user with all of the rights and privileges that we provide to you, and we will hold you responsible for the activities of the person using your password. Therefore, we recommend that you maintain your username and password in confidence, and that you refrain from disclosing this information to anyone who might “pretend” to be you with respect to the WISE Wireless Services. We also ask that you notify us immediately if you suspect that someone is using your username and/or password in any inappropriate manner.

4.2 How We Use Your Personally Identifiable Information. We use your Personally Identifiable Information in the operation of our Platform, Website and Mobile App in the provision of our WISE Wireless Services and to comply with Applicable Law. Among other things, we want to help you quickly find information through our Website and Mobile App; leverage our tools in connection with your authorized use of our products and services; process payments; facilitate interaction with third party services that you opt into via the Website or Mobile App; implement, improve and/or enhance the Website or Mobile App, including to make future releases available to you; carry out our obligations and enforce our rights as described or authorized in our Mobile App end user agreement, Service Agreement and this Privacy Policy; alert you to product upgrades, special offers, updated information and other new products and services from WISE Wireless; and fulfill any other purpose authorized by you and reasonably required for our Services. You cannot participate in our Services if you seek to opt-out of these uses of your Information.

4.3 Email Addresses. You may wish to provide us with comments and feedback concerning our Website and Mobile App generally. By communicating with us for these purposes, you may provide us with your email address and other Personally Identifiable Information. In these instances, we may use any information you provide to us for the purposes for which you submit the information.

4.4 Informational Notices and Bulletins. Periodically, we may choose to send news, bulletins, marketing materials, or other information to you, and will use Personally Identifiable Information to send such communications. If we choose to undertake such communications, you will have the ability to opt out of receiving these communications as provided in Section 6.

4.5 Interactive Services; Social Feeds. We may offer a blog or other forum accessible through the WISE Wireless Platform and/or our Website and you may choose to participate in an online discussion or to provide online comments (“Interactive Services”). Additionally, we may enable you to “push” information from the WISE Wireless Platform to social media sites, such as Facebook and X (Twitter), at your discretion in order to obtain greater benefits from the WISE Wireless Services (“Social Feeds”). Any comments or information you contribute to the online dialogue in these Interactive Services and/or Social Feeds becomes public immediately and any Personally Identifiable Information you disclose becomes available to the other participants in the discussion and social media users. Our Privacy Policy does not cover the information you disclose in such public online forums. You should, therefore, use discretion in what you submit to the Interactive Services and Social Feeds.

4.6 Questionnaires and Feedback. Our WISE Wireless Platform, Website, and Mobile App may allow you to participate in questionnaires, which we may post from time to time. We also encourage our users to provide feedback to us about our WISE Wireless Services. You are free to choose whether you participate in these activities. We may ask that, in addition to providing your responses, you also provide Personally Identifiable Information. In these instances, we use any information you provide to us for the purposes for which you submit the information. We will use feedback and questionnaire information for the purposes of monitoring or improving the use and appeal of the WISE Wireless Platform, Website, and Mobile App and for other purposes (with no other obligation to you and, specifically, with no obligation to compensate you for these uses).

4.7 Third Party Authentication. We may enable WISE Wireless Users to log into the WISE Wireless Platform, Website or Mobile App using a single sign-on through a third party service provider’s authentication mechanisms, such as Facebook Connect, Google Sign-In, or other similar third party social media services (“Third Party Authenticators”). We may obtain Personally Identifiable Information from these Third Party Authenticators and we will use such Personally Identifiable Information to confirm your identity and provide our WISE Wireless Services. Please keep in mind that WISE Wireless has no control over these Third Party Authenticators or their privacy practices and does not assume responsibility or liability with regard to their handling of your Personally Identifiable Information. Your provision of Personally Identifiable Information to Third Party Authenticators and their handling of your information is subject to the applicable Third Party Authenticator’s privacy policy. By using a Third Party Authenticator to connect to the WISE Wireless Platform, Website, or Mobile App, you agree and understand that such use is at your own risk.

5. Disclosure of Personally Identifiable Information

We Do Not Disclose Personally Identifiable Information to Unaffiliated Third Parties; Limited Exceptions. We will not rent, sell or disclose your Personally Identifiable Information to unaffiliated third parties without your express consent, except in the following limited circumstances:

5.1 WISE Wireless Vendors. We may employ other companies to perform functions on our behalf, such as hosting or maintaining the WISE Wireless Platform, Website, or Mobile App, providing services related to WISE Wireless operations, collecting information, responding to and sending electronic mail, or other functions necessary to our business. We may need to share your Personally Identifiable Information with these companies (collectively, “Vendors”). We will provide Vendors with only that information necessary to perform their functions.

5.2 Agents and Affiliates. We may reveal your Personally Identifiable Information to our agents, employees, or contractors of WISE Wireless and our affiliate entities. They may have access to your Personally Identifiable Information for the purpose of performing services on behalf of WISE Wireless. All such agents, employees or contractors who have access to such information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for WISE Wireless or as otherwise required by law.

5.3 Question of Harm. We may reveal your Personally Identifiable Information to attorneys, private investigator organizations or law enforcement agencies if we believe (a) that you are in risk of harm from another, or (b) that you are harming or interfering (or will harm or interfere) with others or violating (either intentionally or unintentionally) our End User Agreement, Service Agreement, or otherwise violating legal rights.

5.4 Legal. WISE Wireless will reveal your Personally Identifiable Information, to the extent we reasonably believe we are required to do so by law. If we receive legal process calling for the disclosure of your Personally Identifiable Information we will attempt to notify you via the email address you supplied within a reasonable amount of time before we respond to the request, unless such notification is not permitted.

5.5 Transfer of Site. WISE Wireless shall be entitled to transfer to a third party information it collects, including any Personally Identifiable Information, in connection with a sale of all or substantially all of the assets of the business entity responsible for the information under this Privacy Policy, provided the acquiring third party has agreed to safeguard your Personally Identifiable Information.

6. Changing or Removing Information; Opting Out

6.1 Discretionary Account Information. To allow appropriate control over Personally Identifiable Information, you can access your account (after supplying your user name and password) to change or update discretionary information that you have previously submitted.

6.2 Opt-Out. If we choose to send you bulletins, updates, or other unsolicited communications that are marketing-related materials, you have the ability to decline – or “opt-out of” – receiving such communications by sending such a request to +1 254-466-6075. Please understand that you will not be allowed to “opt–out” of formal notices concerning operation of our Website or Mobile App, billing notices, and legal and other related notices concerning your relationship with WISE Wireless.

6.3 Deleting Information. Finally, if you request, we will remove your name and all other Personally Identifiable Information from our databases. Please understand, however, that it may be impossible to remove this information completely, due to backups and records of deletions. In addition, please understand that, if you request deletion of your information, you will be unable to utilize associated features of the WISE Wireless Platform, Website, and Mobile App and any associated WISE Wireless Services. You may not remove de-identified, anonymous, or aggregate data from our databases.

7. Anonymous, Aggregate Information

We use Anonymous Information to analyze the effectiveness of the WISE Wireless Platform, Website, and Mobile App, to improve our Services, and for other similar purposes. From time to time, we may undertake or commission statistical and other summary analyses of the general behavior and characteristics of users participating in our Services. We may share Anonymous Information with third parties, provided it does not identify you.

• 7.1 IP Addresses; Logs: We may automatically receive and record information in our server logs from your browser, including your IP address, your computer’s name, the type and version of your web browser, referrer addresses, and other generally-accepted log information. This data may be used in aggregate to understand how our Website is used and to improve security and performance. None of this data includes Personally Identifiable Information.
• 7.2 Cookies: Cookies are small files stored on your browser that help us provide a tailored user experience. We may use cookies to recognize you when you return to our Website. You may configure your browser to reject cookies, but doing so may limit your ability to use certain features of our Services.
• 7.3 Tags: We may use pixel tags or web beacons to measure the effectiveness of our communications or what parts of the website have been visited. These tools do not collect Personally Identifiable Information unless explicitly stated.
• 7.4 Click-Throughs: Our emails may include click-through URLs linked to content on our Website. We track these click-throughs to measure engagement. If you prefer not to be tracked, avoid clicking the links.
• 7.5 Banner Ads; Advertising Profiles: Our Website may display banner ads from third-party advertisers. These advertisers may use cookies or similar technology. If you interact with them, please refer to their respective privacy policies for more information.
• 7.6 Computer Configuration: We may collect technical information such as your operating system, browser type, and presence of required plugins to ensure compatibility and optimal performance with our system.

8. Linked Information

Any information that is linked with your Personally Identifiable Information will be protected as “Personally Identifiable Information.” To enable us to better understand the characteristics of WISE Wireless users and to provide services tailored to your needs, we may link (a) the Personally Identifiable Information you have provided with (b) Anonymous Information.

If we combine or link any Anonymous Information or other data with your Personally Identifiable Information, the resulting combination will be treated and protected as Personally Identifiable Information under this Privacy Policy.

9. Security

WISE Wireless has implemented security systems designed to prevent unauthorized access to or disclosure of Personally Identifiable Information that you provide to us. We take reasonable steps to secure and safeguard this information, including secure servers, firewalls, encryption, and password protection.

Our customer portal’s password-protected section requires users to enter unique identifiers such as a user name and password. WISE Wireless employees, agents, and contractors understand and abide by policies regarding the confidentiality of Personally Identifiable Information. Vendors and partners are required to follow comparable standards.

Access to our internal databases containing Personally Identifiable Information is limited to authorized personnel with a legitimate business need to access such data. We also encourage our partners and vendors to adopt and implement security policies that are at least as protective as those outlined in this Privacy Policy.

While we use reasonable security measures to safeguard your information, please note that no transmission of data over the Internet is 100% secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

10. Notice of Security Incident

In the unlikely event that WISE Wireless detects an intrusion, breach, or other unauthorized access to or use of your Personally Identifiable Information (“Intrusion”), we will act promptly to notify affected individuals in accordance with applicable law and this Privacy Policy.

• We will notify affected users if the information at issue is deemed sensitive in our discretion.
• We will deliver such notice by the method deemed most efficient under the circumstances (including, but not limited to, first-class mail or email).
• We will use the most current contact information in our records for each affected user.
• We will use commercially reasonable efforts to issue the notice in a timely manner following discovery of the Intrusion.
• To the extent additional steps are required by applicable federal or state law, WISE Wireless will comply with all relevant legal obligations.

11. Participation by Children and Teens

In compliance with the Children’s Online Privacy Protection Act (COPPA), WISE Wireless does not knowingly allow individuals under the age of 13 to participate in or access our website, mobile apps, or services.

• You must be at least 13 years old to use our website, mobile application, and services.
• If you are between the ages of 13 and the age of legal majority in your state, you must review this Privacy Policy and our Terms of Use with a parent or guardian and obtain their consent before proceeding.
• We cannot always determine a user’s true age and therefore require that users provide accurate and truthful information during account creation or use.
• If we become aware that a user under 13 has provided us with Personally Identifiable Information, we will promptly delete the account and all associated data.

12. Do Not Track Notice

Certain web browsers offer a “Do Not Track” (DNT) feature that signals to websites you visit that you do not want your online activity to be tracked. At this time, WISE Wireless does not respond to DNT signals or similar mechanisms.

• Because there is no universally accepted standard for how to respond to DNT signals, we do not alter our data collection or usage practices when we detect such a signal from your browser.
• We encourage users to review browser privacy settings and explore third-party tools for greater control over online activity tracking.
• You may opt out of some tracking technologies, such as cookies, by adjusting your browser settings, but doing so may impact your experience using our Services.

13. Our Affiliates

WISE Wireless may rely on and share information with companies closely related to us, including affiliated entities that support the delivery of our internet, VoIP, home security, access control, and streaming services.

• By “Affiliate,” we refer to entities that control, are controlled by, or are under common control with WISE Wireless, whether by equity ownership, contract, or shared management.
• Affiliates may include technology vendors, trusted installation contractors, and partner companies like Ring and Swiftlane with whom we collaborate to deliver integrated services.
• These Affiliates are subject to confidentiality obligations and are expected to protect your Personally Identifiable Information to the same standard outlined in this Privacy Policy.
• By using our Services, you consent to the sharing of your data with such Affiliates solely for the purpose of fulfilling service delivery and support.

14. Relationship to Terms of Use and Other Contracts

This Privacy Policy must be read in conjunction with WISE Wireless’s other agreements, including but not limited to:

• The WISE Wireless Acceptable Use Policy (AUP);
• The WISE Wireless Broadband Service Agreement;
• Any signed service-specific agreements related to VoIP phone service, wireless security cameras, access control services, or streaming television support platforms such as WiseTV.

These documents collectively govern your use of our services. In the event of any conflict between this Privacy Policy and any applicable End User Agreement, Service Agreement, or Terms of Service, the terms of this Privacy Policy will control with respect to how your Personally Identifiable Information is collected, used, and protected.

15. Contact Us

If you have any questions about this Privacy Policy, the practices of WISE Wireless, or your interactions with us regarding personal information, please reach out using one of the methods below:

• Phone: 254-466-6075
• Email: [email protected]
• Mailing Address:
  WISE Wireless
  PO Box 11415
  Killeen, TX 76547

We are committed to protecting your privacy and ensuring your trust. If you have concerns, please do not hesitate to reach out.